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| Someone from Vitafoam obviously tried wiping off the "flex" inscription. |
I paid N80,932.73 online for a 6 by 6 10inches vitafoam Firm mattress (for persons over 65kg) on the 2nd, June via bank transfer but vitafoam Flex mattress (for persons less than 65kg) worth N53,917 was delivered to me on the 3rd of June and I noticed this on the 6th of June (while the bedroom was being cleaned) because the delivery guys dropped the mattress with the label facing the floor when they delivered. Which I suspect was intentional because the “flex” labeled on the mattress looked like someone tried to wipe it off as you would see from the photo I uploaded. I called vitafoam (08129982143) and they apologized and asked me to send a mail to response.centre@vitafoam.com.ng and I got this response few hours later…
"Good day Prince,
Mail acknowledged. Our sincere apologies for this mix up. Kindly allow us look into and revert as soon as possible. Please bear with us.
Thank you for your patience and understanding,
Kind regards,
Funmi"
... It has been 2 weeks and 6 days since I complained yet nothing has been done in this regards. They asked me to take the mattress out of my bed frame. Whenever I call, the customer rep keeps telling me they are working on it or she would say it would come within the week.
I strongly suspect they are hoping the mattress gets damaged in my custody so they can refuse taking it back. The mattress they delivered sinks in whenever I sit or lay on it which isn’t the case with the other 2 spring mattresses of the same kind purchased from vitafoam, coupled with the back pain I experience anyone can tell a defective mattress was delivered to me.
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| Delivery Receipt received |
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